Information Call Center is
your free php based solution to providing a web based call center system.
With this system you can log calls, assign priority to different calls,
archive calls, search calls, and many other features.
Center Desk Fact:
Companies that use Call Center Software notice that 80% of support
problems can be solved in half the time because information is more
centralized and more easily assessable.
Call Center Tip:
A standard Call Center response time should be no more than 10 minutes.
If support duration is greater than 10 minutes your users could
become frustrated or phone lines could become overloaded with queued
calls waiting to be answered.
Center Screen Shot of Call Center Software
Center Screen Shot 2 of Call Center Software
The benefits of using Call
Center software to track and log support issues are:
- Reduced Phone Use for Calls:
This will allow higher priority calls to get through.
- Centralized repository
for Support Calls: All Call Center Staff have access to the same support
problems and solutions. Repeat questions are answered faster and more
efficiently. Anyone can quickly view past computer support calls and
help desk response times.
- Standardize databases:
Call Center Software comes with a variety of database management support,
such as Microsoft Access, SQL, Oracle and MYSQL.
Which Call Center Software
is right for you?
The InfoCallCenter Company
recommends you try our 100% free call center software
Software has the following features:
- Its 100% Free, no timeout
periods and no gimmicks.
- Free support via e-Mail.
- We regularly release updates
- Programming staff listens
to all customer suggestions.
- We are dedicated to making
our software the top help desk software solution around
- GPL license.
Thank you for your interest
in our software and resources,
The InfoCallCenter Staff.